Meet Erika New Project Coordinator SA
Welcome our newest addition to the SA Team, Erika!
With over ten years in customer service, Erika has worked in Operational Management and Administration within the furniture and hospitality industries before moving to the lighting industry and joining Buckford as a Project Coordinator.
When Erika’s not providing top quality service to customers and clients, you’ll find her reading through her collection of good books.
Let’s get to know more about Erika.
What does a typical day of work look like for you?
A typical work day for me usually starts with going through emails that had come through overnight, responding to any urgent emails first. Although quoting is an important part of my day-to-day, the majority of my communications are to suppliers and/or customers before the quoting stage even begins. By mid morning, I try to touch base with my sales engineers with any questions on projects that I am working on. I try to have a list of questions to ask in one sitting to be as efficient as possible. Then, with all my questions answered (or in some cases, more questions that I had started with), I will get back into the emails, for the next couple of hours. As project co-ordinators, we are usually the first point of contact for enquiries on projects, so in between emails, I also handle calls from customers and suppliers alike. By mid afternoon, I’m usually on the phone with the sales engineers to go over anything new or urgent, before rushing out any other emails that must be sent out that same day.
What’s one thing that surprised you about working at Buckford?
I was very surprised with how quickly I became comfortable with the Buckford family. I’m generally a bit awkward when it comes to meeting new people, but 10 months into my role here as a project co-ordinator and I feel as if I’ve been here for years. The fantastic culture and group of people that we have here has made my transition so seamless.
What is a unique skill you bring to your role?
I’ve been told I have a great telephone voice, so I guess that’s a unique skill! That being said, I like to think being able to keep calm and reassuring over the phone helps when there are situations that can be stressful.
What is the first destination you would want to travel to when international borders reopen?
When safe to do so, Hungary!
What do you like to do in your spare time?
I have somehow accrued quite a collection of books that I have yet to read, so I’m currently trying to make a dent in that.
If you could have dinner with any famous person, dead or alive, who would you choose?
What is the best piece of advice you have ever been given?
Practise doesn’t make perfect, practise makes permanent. So make sure you’re practising right.
What animal would most match your personality and why?
Maybe a baby panda. Laid back, constantly thinking about food and usually recovering from a bruise or skinned knee from walking into things.